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You register the radio on
You register the radio on the reciva website, not through the radio.
Can you get the info to register the radio from the radio, or does that not work also?
If you unsecure your wireless router, you do not need a Mac address, it should work automatically.
When I have problems with the Radio, it often helps to unplug it from the wall for
ten minutes or so. Then start again after the memory clears itself.
Can you set up a station in My Streams manually, after you register the radio. Does that station work?
Did you try a factory reset?
Finally, you might post the question for tech geeks at the reciva forum, https://forum.reciva.com/index.php?option=com_joomlaboard
under Radio Stations forum. The reciva users wiki might help: http://reciva-users.wikispot.org/