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Home › Forums › Grace Digital Turntables › Setup Help

New radio turns on and the screen is stuck on "Reciva Radio-ARM Powered"

Sat, 06/05/2010 - 06:21 — gdossey

Radio turns on and the screen is stuck on "Reciva Radio-ARM Powered"
It does nothing else, does not advance to next screen which should be "Initializing Network"

Any ideas on what to do?

‹ adjust tone arm Tone Arm Movement Limited ›
Wed, 06/22/2011 - 18:00 — gdadmin

Frozen Screen

Hi, jumping in to add some info here and there. This is a user based forum, for Grace Customer support, you can always put your question in at www.gracesupport.com or call tech support M-Th 9AM-4PM and Friday 9AM-2PM Pacific time at 866-446-0961.

When your radio freezes on start-up, there are several things you can try. First unplug it from the wall for a few minutes, then re-start to see if that helps.
In some instances it may be necessary to do a Master Reset your radio back to original factory settings. This is useful if your radio is locked up or not responding or you if you want clear any configurations or connections which are have been incorrectly setup.

1) Unplug your radio from the power outlet

2) Press the large scroll / select button in and keep it pressed in

3) Plug the radio back into your power outlet while keeping the select button pressed in

4) If the software is working correctly the display will briefly show ‘Grace Digital’ then ‘initializing’ then after about 20 -30 seconds it will display ‘factory reset complete’. After you see ‘factory reset complete’ you can release the large select / scroll knob.

5) The display will then go blank for 5-10 seconds then depending on your set up ( wireless connection on or off when in standby mode) the radio will turn back on in about 5-15 seconds and go to the main screen where you scan for networks ( if this does not occur after 15-20 seconds press the power (standby) button and then choose ‘settings’, ‘network configurations’, ‘scan for networks’. You will then scan for networks, choose your network then re-enter your password.