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tonearm auto-return does not work

I just purchased the AVPUSB01S. I've gone through three of them now - the first one had a broken stylus, the second one, the adjustment screw was broken, and the tone arm wouldn't return, and the third one also won't return the tone-arm at the end of the record, although I followed the instructions exactly - "before playing a record for the first time, move the tonearm to the center and release. It should return automatically." It did return - ONCE. Now, the only way to make it return is by pushing the return button.

I also have issues with the needle weight, the one record I tried already it skipped like mad, so I'm seriously considering just returning the thing and getting my money back. Trouble is, there's not much else on the market that's any better - the Sony and Ion models are just as flimsy.