Ordering FAQs

What credit cards does Grace accept?

We accept Visa, Mastercard, American Express, Discover as well as all major credit cards.

Is shopping at Grace Digital Audio safe?

Shopping at Grace Digital Audio is very safe. Grace Digital Audio takes advantage of Secure Socket Layers (SSL) to encrypt all transactions that require personal information. The industry standard for security, SSL scrambles user data, including names, credit card numbers, and addresses, so that it cannot be read as it travels over the Internet. As you navigate through the site, you will be notified with pop-up messages or with the secure lock symbol in your browser when the information you are submitting will be sent via SSL. You can also check the security of your Internet session by looking at the bottom of your browser; if a "locked" padlock icon appears, you are on a secure page; if the padlock icon is "unlocked," you are not on a secure page. We also use extra security features like a Logout process that helps keep you safe on public computers.

What is my risk of using Credit Cards on this site?

We take great care in processing our customer’s online orders. Our talented staff looks at every order in great detail to making sure every bit of information is correct. The customer can rest assured that we take every measure to secure their personal information.

If we find inconsistencies with any of our orders, we will contact the credit card company and the individual involved and make sure we get the situation is quickly rectified.

Though you have probably heard stories about online scams, research has shown that credit card holders are more likely to be victimized when at restaurants or department stores than when shopping online. The vast majority of credit card abuse reported on the Internet involves fraudulent vendors and companies, not hackers.

30-Day Money Back Guarantee on New Items

All new items are shipped with a "NO QUESTIONS ASKED" 30-Day Money Back Guarantee. If you are dissatisfied for any reason just call Customer Service at 866.446.0961 for a return authorization number. Return shipping costs are the customer’s responsibility.

30-Day Money Back Guarantee on "Like New" Items

All "Like New" items are shipped with a "NO QUESTIONS ASKED" 30-Day Money Back Guarantee. "Like New" items are subject to a 10% restocking fee. If you are dissatisfied for any reason just go to www.gracesupport.com and click on Credit Request. Return shipping costs are the customer’s responsibility.

1 Year Warranty On New Items

Grace Digital Audio offers a limited 1 year warranty with proof of purchase. Return shipping costs are the customer’s responsibility.

90 Day  Warranty On "Like New" Items

Grace Digital Audio offers a limited 90 day warranty with proof of purchase. Return shipping costs are the customer’s responsibility.